This Payment & Refund Policy applies to all purchases made through https://catalin-bakelite.com (“the Site”).
By placing an order on our Site, you agree to the terms outlined below.
1. Payment Methods
We accept payments securely through Stripe.
Stripe may allow payment using:
- Credit cards
- Debit cards
- Other payment methods supported by Stripe at checkout
All payments are processed securely. We do not store or have access to your full payment card details.
2. Order Confirmation
Once your payment is successfully processed:
- You will receive an order confirmation email
- The order will be prepared and shipped according to our shipping policy
We reserve the right to refuse or cancel an order in case of:
- Payment authorization failure
- Suspected fraud
- Pricing or product listing errors
3. Return Policy
Return Period
You may request a return within 7 days of delivery.
To be eligible for a return:
- The item must be unused
- The item must be in its original condition
- The item must be returned in its original packaging
Return Shipping Costs
- The buyer is responsible for the cost of return shipping
- Original shipping costs are non-refundable, unless the item is defective or incorrect
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
4. Refund Policy
Once we receive and inspect the returned item:
- You will be notified of the approval or rejection of your refund
- Approved refunds will be processed via Stripe, back to the original payment method
Refund Timing
- Refunds are typically processed within 5 business days
- Processing time may vary depending on your bank or card issuer
5. Non-Refundable Items
Refunds may not be issued if:
- The item shows signs of use or damage
- The return request is made after 7 days from delivery
- The item was returned without prior approval
6. Damaged or Incorrect Items
If you receive:
- A damaged item, or
- An incorrect item
Please contact us within 48 hours of delivery, providing photos of the issue.
In such cases, we will arrange a replacement or refund at no additional cost to you.
7. Cancellations
Orders can only be canceled before they are shipped.
Once an order has been shipped, it must follow the standard return process.
8. Contact Us
For return requests, refunds, or payment questions, contact.